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Residents are required to keep their room in a respectable state of living: failure to do so may result in disciplinary action or a fine. Please also leave all communal areas (kitchens and bathrooms) in a condition in which you would like to find them. Leaving communal kitchens and bathrooms in an unacceptable state, eg blocking toilets, will be considered vandalism of ISH property and is a disciplinary matter.

Each bed will be made up on arrival. Residents are responsible for laundering their own bed linen. Residents may purchase the full linen change service at a cost of £10 per week. This can be arranged via the Great Portland Street reception desk and must be booked on a termly basis (must be all residents or none in shared rooms). Extra linen packs are available for purchase through the Shopping Basket on ISH’s Accommodation Portal.

Bedrooms will be vacuumed and rubbish bins with nonrecyclable items will be emptied on a weekly basis. See the schedule on noticeboards on your floor for the relevant day. If bins contain recyclable items (paper, glass, plastic and tin) they WILL NOT be emptied until the recyclable items are placed in the recycling bins provided on each floor. If additional emptying of bins is required then residents are requested to leave their bins outside of their rooms between the hours of 9am to 11.30am, Monday to Friday. Bins will be emptied and placed back inside the bedroom doors.

Our housekeeping staff will not move your belongings so if an area is not clear, it will not be cleaned. Residents are not allowed to put 'No Cleaning' / 'Do Not Disturb' notices on doors. Housekeeping will ignore these notices and still enter on the designated cleaning day and check. Where bedrooms have ensuite facilities, the bathrooms will be cleaned by the housekeeping staff once a week. Please make sure you leave doors open in internal bathrooms when not in use, to help with ventilation.

Do not leave open (or easily opened) packets of food in your room without placing them in plastic storage boxes, as there is a risk that they will attract pests, such as mice. ISH provides every resident with a set of plastic food storage boxes to help prevent any infestations.

Please also remove and wash dirty cups, plates and cutlery from your room when you have finished using them. Put all food waste in kitchen bins, which are emptied daily.