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Residents are required to keep their room in a safe, clean and respectable state of living: failure to do so may result in disciplinary action. A vacuum cleaner, dustpan, brush, mop and bucket is available to borrow from reception. Residents must return any items borrowed from reception promptly and sanitise them after use. See our handy Resident Cleaning Guide for some tips on how to look after your space: https://www.ish.org.uk/cleaning-guide/  

Rooms will be inspected every term to check their condition. If it is deemed necessary by ISH or its staff for the room to be cleaned, Residents will be given notice of this requirement. If the room has not been cleaned by the time of the next inspection, ISH will arrange for the room to be cleaned and apply a £30 cleaning charge to cover the costs incurred by ISH. 

Each bed will be made up on arrival. Extra linen packs are available for purchase through the online shopping basket on the ISH portal.  

Rubbish bins with non­-recyclable items placed outside Residents’ rooms between the hours of 9am to 10.00am, Monday to Friday, will be emptied. If bins contain recyclable items (paper, glass, plastic and tin) they WILL NOT be emptied until the recyclable items are placed in the recycling bins.  

Please leave all communal areas (kitchens and bathrooms) in a condition in which you would like to find them. Leaving communal kitchens and bathrooms in an unacceptable state, eg blocking toilets, will be considered vandalism of ISH property and is a disciplinary matter. Please make sure you leave doors open in internal bathrooms in ensuite rooms when not in use, to help with ventilation.  

Do not leave open (or easily opened) packets of food in your room without placing them in plastic storage boxes, as there is a risk that they will attract pests, such as mice. ISH provides every resident with a set of plastic food storage boxes to help prevent any infestations. Please also remove and wash dirty cups, plates and cutlery from your room when you have finished using them. Put all food waste in kitchen bins, which are emptied daily.