Help CenterYour room will have a radiator which is controlled by a variety of factors: ISH’s Heating Times, the external and building temperatures, and the radiator’s own temperature control (if installed).
From 1st October the heating times will normally be:
Monday – Friday: 6 - 9am, 12 - 2pm (if the outside temperature is below 12 degrees centigrade), 6 - 10pm
Weekends: 7 - 9am, 12 - 2pm and 6 - 10pm
There will be periods during weekdays when the heating is not switched on, so please do not expect your radiator to work outside of the times listed above. It is not common practice in the UK for heating to be on continuously throughout the night.
From mid-April, heating is traditionally switched off. At times of unusually cold (or hot) weather, adjustments may be made to the heatimg times mentioned above.
The water heating system is switched on from 5am until midnight all year round. After that time, if the remaining hot water in the system is used up, you risk having a cold shower.
If the external temperature is higher than 15 degrees centigrade and / or the internal building temperature is higher than 22 degrees, then ISH’s heating will not come on. A temperature of 21-22 degrees is considered a comfortable level for indoor heating.
Most radiators are fitted with a temperature control valve (usually on the bottom right of the radiator) which will be marked with a numbered dial so you can turn your heating up (to 5 on the dial) or down.
If, having checked all of the above, you still think there is a fault with your radiator, our Maintenance Team are happy to investigate, just submit a request on the ISH Portal.