Help CenterAll residents are issued with a key card to access their rooms and the entrances to the building. The card acts as a membership card and must be produced upon request by an authorised staff member. Cards should not be given to another person: this is considered a serious security risk. Anyone found disregarding this will automatically put their tenancy at serious risk of termination.
Repeated lock-outs requiring the assistance of a Duty Manager may lead to disciplinary action. There is a charge of £15 for the replacement of lost or broken key cards. If a card is stolen, this charge is waived on production of a crime reference number obtainable from the police.