All residents are issued with key cards to access their rooms and the entrances to the building. The card acts as a membership card and must be produced upon request by an authorised staff member. Cards should not be given to another person. Anyone found disregarding this will automatically put their tenancy at serious risk of termination.
Repeated lock-outs requiring the assistance of a Duty Manager may lead to disciplinary action. There is a charge of £15 for the replacement of lost or broken key cards. If a card is stolen, this charge is waived on production of a crime reference number obtainable from the police.