Help CenterWhen you arrive, you will be given a key card to access ISH and your room.
Your card also acts as a membership card and must be shown if you are asked by a member of ISH staff.
Do not give your key card to anyone else. This is considered a serious security risk and you may face disciplinary action, including termination of tenancy.
Forgotten, lost or stolen key cards
If you do not have your key card, visit reception or call the Duty Manager and they will let you in. Note: more than three lock-outs in 30 days may result in disciplinary action.
If you lose or break your key card, you will be charged £10 for a new one. If your card is stolen and you have a crime reference number from the police, there will be no charge.
Using your key card to buy food at ISH
At GPS: Your key card can be topped up with money to pay for food at ISH: speak to our Reception Team to learn more.
At Kennington: Your key card will be required to obtain a discount in Benugo and for weekend brunch.