Help CenterThe student internet service at International Students House is a managed service provided by ASK4, the UK’s leading provider of internet services to student accommodations and universities. The managed service means ASK4 owns and operates all of the internet (wired & WiFi) equipment.
Long-stay residents (Standard service)
The standard internet service is free for long-stay residents. Returning residents
will need to renew their ASK4 contract when they access the network. Please use the same username and password you used to create your account.
Do not create multiple accounts if you forget your original ASK4 login details. Your
devices can only be registered to one account. Any additional accounts will not work
with your devices.
Signing up
Connect to the ASK4 Wireless network, go to https://signup.ask4.com and register a FREE
resident account for security. Each resident’s account provides up to 250Mbps and each
resident can connect unlimited devices on the standard service. Please do not select the
extra paid services unless you want them.
Adding more devices to your account (No routers allowed!)
You can add unlimited devices to your account but please do not connect your own router to the ASK4 network
Method 1 – Using the QR code
1. When a resident connects to their ASK4 network on a new device, a QR code will be
displayed
2. To add this device to their account, they simply need to scan the QR code using a
phone already added to the account and tap Continue
3. Once scanned, that’s it! The new device has been added.
Method 2 – Using the signup option on the new device
1. On the new device, connect to the ASK4 Wireless network
2. Go to https://signup.ask4.com and log in
3. Go to the Manage Devices section and enable your new device and give it a name
Method 3 – Using the signup option from your first device and adding the new device’s MAC
address
1. Find your new device’s MAC address. There are Youtube videos that can help you
2. Log into your ASK4 account. Go to the Manage Devices section and add the new
device’s MAC address as an additional device
Connecting Chromecast, Apple TV, Roku, Amazon Fire (or similar) to a TV or Printing
from a computer/smartphone/tablet to a wireless printer, adding any other network
smart device
You can network the devices within your account. You no longer have to pay extra for an
ASK4 service to do this.
Connecting a Gaming console, smart TV
If you are unable to connect your device to the internet, it might be because your device
doesn’t allow you. Sign in to the https://signup.ask.com web page and add it as another
device. Please see the adding devices instructions above to add your console, smart TV or
other devices.
Where possible, using the device’s ethernet port with a network cable is better and more
stable for gaming. Please contact the ISH IT Department if you need a network cable. Or if
your room’s ethernet port isn’t functioning. You are responsible for ensuring the cable is not a health and safety hazard to you or your roommate/s.
Guests
Your guests can connect to ASK4 Wireless and create a guest account. A guest account
gets up to 20mb/s, for one week, but only one device can be registered on a guest account.
Alternatively, if your guest is a student with an Eduraom account, they can login into Eduroam. You can also add their device to your account if they are a regular guest.
Support is provided FREE as part of your ISH contract so please make full use of it.
ISH IT Department operates 9am to 6pm Monday to Friday
ASK4 Support Team operates 24 x 7 x 365
Please contact the ISH IT Department it@ish.org.uk if you have problems. We will assist
with basic troubleshooting. However, as all the equipment is owned and maintained by
ASK4, your problem may need to be escalated to ASK4. If you prefer to contact ASK4
directly, here are their contact details below:
• ASK4 Phone - 0114 303 3232 (You can call from any ISH phone and dial 3 for ASK4)
• ASK4 Email - SUPPORT@ASK4.COM
• ASK4 Text and callback - 07797800545
• ASK4 FACEBOOK - FACEBOOK.COM/ASK4BROADBAND
• ASK4 TWITTER - TWITTER.COM/ASK4SUPPORT
• ASK4 WEB - HTTPS://SUPPORT.ASK4.COM