We hope that you will be happy in your new home but we know that sometimes things go wrong. Please let us know so that we can attempt to resolve issues for you, if possible.   A complaint is a statement that something is unsatisfactory or unacceptable and requires action or redress. If you wish to make a complaint about your experience at ISH, you should first try to resolve the matter informally with the person who has caused the complaint, particularly if that person is another student.

International Students House aims to achieve a respectful, tolerant, well-balanced and happy community. However, with so many young adults living together and many of them away from home for the first time, certain boundaries of acceptable behaviour must be established, along with penalties for those who breach these rules, by for instance disrespecting their fellow residents, ISH staff, ISH’s neighbours or ISH property. Examples of unacceptable behaviour include:  · Smoking in your room or in other parts of ISH Buildings 

 As an organisation committed to international friendship, International Students House appreciates that it has a moral and legal obligation to ensure equal treatment for all our staff and students. The management of International Students House fully supports the principles of equal opportunities in employment and aims to ensure that no employee, potential employee, or user of its services will be treated less favourably or be subjected to harassment because of their sex, ethnic origin, nationality, disability, age, class, religion, sexual orientation, marital status or trade union affiliation.

This policy will be kept under continuous review and will be withdrawn should further restrictions be required to protect residents and staff from coronavirus infection, either due to further national lockdowns or due to a serious outbreak in house. We want you to feel at home at ISH, but equally we want to know who is on the premises at all times, for the safety of all our residents and so that everyone can be accounted for if there is an emergency evacuation or a need for contact tracing.

International Students House condemns any form of harassment, and undertakes to ensure that all staff, resident and nonresident members, alumni and guests are aware of and abide by both its policy and the established procedures for dealing with such instances. Definition of Harassment Harassment is behaviour which is unwanted, uninvited and unacceptable to the recipient. Harassment is defined by the impact on the recipient, not the intention of the behaviour.